La Posada de María — Privacy & Data Policy

1. Our Commitment to Privacy

La Posada de María respects the privacy of our guests and website visitors. This policy explains how personal information may be collected, used, stored, and shared when you visit our website, make a reservation, communicate with us, or stay at our property.

2. Information We May Collect

When you make an inquiry or reservation, we may collect information such as:

• Name

• Email address

• Telephone number

• Number of adults and children traveling

• Arrival and departure dates

• Reservation and accommodation details

• Communications and special requests related to your stay

• Payment and transaction information

• Other information reasonably necessary to manage your reservation or comply with applicable requirements

3. How We Use Your Information

We may use personal information to:

• Process and manage reservations

• Communicate booking confirmations, check-in information, and other stay-related messages

• Provide guest assistance and customer service

• Process payments and refunds

• Maintain reservation and transaction records

• Prevent fraud and protect the security of our guests, property, and systems

• Comply with applicable legal, accounting, tax, or regulatory requirements

• Improve our accommodations and guest experience

4. Reservation Management Through Smoobu

La Posada de María uses Smoobu to help manage reservations, availability, guest communications, and our direct-booking website. Information submitted through our booking system may therefore be processed using Smoobu's services and systems in accordance with their applicable privacy and data-protection practices.

5. Payment Processing

Online card payments may be processed by Stripe or another payment provider identified during checkout.

Payment providers may collect and process payment information directly in accordance with their own privacy and security policies. La Posada de María does not need to receive or store your complete payment-card credentials when payment information is collected directly by the payment processor.

6. Sharing of Information

We do not sell guests' personal information.

We may share information when reasonably necessary with service providers that help us operate the property, manage reservations, process payments, provide technology services, or fulfill a guest's reservation.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect legal rights, prevent fraud, or address safety and security concerns.

7. Data Security

We take reasonable measures to protect personal information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Third-party providers used in connection with reservations and payments maintain their own security practices and policies.

8. Data Retention

Personal information may be retained for as long as reasonably necessary to manage reservations, provide guest services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, or regulatory obligations.

9. Cookies and Website Technology

Our website and third-party services used to operate it may use cookies or similar technologies necessary for website functionality, reservations, security, and related services. Additional analytics or marketing technologies may be used if enabled on the website.

10. Guest Communications

We may contact guests using the contact information provided during an inquiry or reservation for purposes related to the booking, payment, arrival, stay, departure, or customer service.

Promotional communications, if offered, will be handled separately from essential reservation communications and in accordance with applicable requirements.

11. Your Privacy Requests

You may contact us to ask questions about personal information associated with your reservation or to request correction or deletion where applicable. Certain information may need to be retained when required for legitimate business, legal, accounting, fraud-prevention, or regulatory purposes.

12. Third-Party Services and Links

Our website or reservation process may contain links to or integrate services provided by third parties. Their collection and use of personal information are governed by their own privacy policies and practices.

13. Updates to This Policy

We may update this Privacy & Data Policy when our services, technology, or applicable requirements change. The version published on our website will represent the current policy.

14. Contact Us

Questions regarding this Privacy & Data Policy may be directed to:

La Posada de María

Santa Tecla, La Libertad, El Salvador

Email: reservation@lpdmaria.com

Arrival contact details are provided after booking confirmation.